Effective Date: 01 April 2025
Website: https://urauthentic.com
- Shipping Areas
We currently deliver within South Africa, offering both local and national delivery.
- Courier Service
We use Courier Guy for all deliveries to ensure reliable and timely service.
- Shipping Fees
We charge a flat rate of R200 per order for delivery across South Africa.
- Delivery Timeframe
Orders are typically delivered within 7 business days from the date of payment confirmation.
- Order Processing
Orders are processed Monday to Friday. Orders placed on weekends or public holidays will be processed the next business day.
- Delays
We are not responsible for delays caused by the courier service or events beyond our control (e.g., weather, strikes).
- Tracking
Once your order is shipped, we will provide tracking details via email or SMS.
- Undeliverable Packages
If a package is returned due to incorrect address or failure to collect, additional shipping fees may apply for re-delivery.
- Contact Us
For shipping-related questions, please email us at [email protected].