Effective Date: 01 April 2025
Website: https://urauthentic.com
At UrAuthentic, we pride ourselves on the quality of our products. As a small business focused on authentic and handcrafted fashion, we currently offer returns or refunds only in the event of defects or incorrect items received.
1. Return Eligibility
You may request a return or exchange only if:
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The item received is damaged or defective
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The item is not what you ordered
Unfortunately, we do not accept returns for:
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Incorrect size selections (please refer to our size guide before purchasing)
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Change of mind
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Sale or clearance items
2. Timeframe
To be eligible for a return, you must contact us within 7 days of receiving your order. Any requests made after this period may not be accepted.
3. How to Request a Return
Please email us at [email protected] with:
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Your order number
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Photos of the defective or incorrect item
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A brief description of the issue
We will respond within 2 business days to confirm the next steps.
4. Return Process
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If your return is approved, we’ll provide instructions on how to send the item back.
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Items must be unused, unwashed, and in their original packaging.
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You are responsible for return shipping costs unless the error was on our side.
5. Refunds or Replacements
Once we’ve received and inspected the returned item, we will:
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Ship a replacement if stock is available
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Or issue a refund to your original payment method (if a replacement is not possible)
Please allow 5–7 business days for the refund to reflect in your account.
6. Questions?
If you have any questions, contact us at [email protected].